Chat channels
Set up Email (auto-reply)
A mailbox people email their questions to; the answer comes back as a reply, citing its sources (a “Sources:” link to the sender's own web chat, where each citation opens the exact passage). Senders are recognised by the email address on their user account — if the address is on the account, it already works. Nothing to install anywhere.
- Create a dedicated mailbox (e.g. ask@your-company.com) and note its IMAP settings; create an app password if the account has two-factor authentication.
- Make sure the outgoing email server is configured under Settings → Email (replies are sent with it).
- Chat channels → Email (auto-reply): enter the IMAP server, the mailbox address and password. Create, then Test.
- Tell people to email their questions to that address from their work email.
Mail from addresses that match no user account is ignored completely — no reply, ever. That is deliberate: an auto-responder that answers strangers becomes a spam reflector. Auto-replies, newsletters and other machine mail are also never answered, and the assistant marks its own replies so other systems don't answer back. Guest access is not available on this channel.
Was this page helpful?
Last updated 29 Aug 2026