Using the assistant

For your team

What the people who use the assistant see — share this with your team.

Using Naxis Assistant

Type a question in plain language and Naxis Assistant answers from your organisation's own documents, always showing the sources behind the answer. Ask follow-ups in the same conversation — it remembers the thread. It answers in your language, whatever language the documents are in.

Not sure how something here works? Click Help at the top: browse, search, or ask the help AI — it answers questions about the assistant itself, separately from your document questions in the chat.

Every answer shows its sources

Under each answer you'll see numbered sources, and the same numbers appear in the text. Click a number or a source to read the exact passage the answer came from, so you can verify it yourself. Naxis Assistant only uses those sources — it never makes things up: any claim it can't back with a passage is dropped before you see the answer.

“I don't have that in the knowledge base”

If the answer isn't in the documents you can access, Naxis Assistant says so instead of guessing. That can mean the information isn't in the system, or that it's in a document you don't have access to — ask your administrator if you think you should. Rephrasing helps too: exact names, reference numbers and amounts search better than descriptions.

Your data

Your conversations are private to you. Delete any conversation from the list on the left, and download everything tied to your account with “Export my data”. Old conversations are also cleaned up automatically after your organisation's retention period.

Use it from Telegram, WhatsApp & co.

If your administrator has set up chat channels, you can ask the assistant straight from a messaging app and get the same cited, access-controlled answers. Most likely you're already set up — just message the bot and see.

Not recognised? Link yourself in a minute

1. Click “Link messaging apps” at the top (it appears when channels exist) — you get a one-time code like ABC-123 and the list of places you can use it.
2. Open the bot in the messaging app and send it the code.
3. That's it — ask questions there like you do here. Your own document access applies.

Getting help

The Help button opens this window: browse the topics, search as you type, or ask the AI bubble in the corner — a conversation about how the assistant works, grounded in these articles, with citations you can click.

The small ? marks around the app explain the thing they sit next to, with “Learn more” leading here.