Chat channels
Set up a phone number (Twilio SMS / WhatsApp)
A phone number people text — plain SMS through Twilio, and WhatsApp too if the number is WhatsApp-enabled in Twilio. The admin-friendliest channel: enter each person's mobile number and they're recognised from their first text.
- In the Twilio Console buy (or pick) a phone number and note the Account SID and Auth Token (Console → Account Info).
- Chat channels → Phone number: enter the Account SID, the Twilio number, and the Auth Token. Create, then Test.
- Open Setup, copy the webhook URL, and paste it in Twilio: the number → Messaging → “A message comes in” (HTTP POST).
- Open the people list and add your team by phone number.
Unknown numbers get NO reply — outbound SMS costs money, so the channel never talks to strangers unless you deliberately set guest access groups. Replies are kept short and skip the sources footnote; answers still cite inline. Long answers are truncated — SMS is best for quick questions.
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Last updated 29 Aug 2026