Issues & support
Set up Freshdesk (support)
Connect Freshdesk to make your support tickets searchable — each becomes a document with the full conversation, agent notes labelled, tied to the company, requester and agent. Read-only.
- In Freshdesk click your avatar → Profile settings → View API key.
- Documents → Freshdesk, enter the domain (the acme in acme.freshdesk.com) and paste the key.
- Choose access groups, Test, then Sync.
Freshdesk archives closed tickets out of its own listing after ~120 days — tickets already synced STAY searchable here after Freshdesk archives them; that is the point of syncing them.
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Last updated 29 Aug 2026