Issues & support
Set up Zendesk (support)
Connect Zendesk to make your support tickets searchable — each becomes a document with the full conversation, tied to the organization, requester and assignee, so a customer's support history sits alongside everything else known about them. Read-only.
- In Zendesk → Admin Center → Apps and integrations → APIs → Zendesk API, add an API token.
- Documents → Zendesk, enter the subdomain, an agent email and the token; choose access groups, Test, then Sync.
Read-only — only reads are issued. Archived tickets (Zendesk archives closed tickets after 120 days) are included, so the whole support history stays searchable. Internal agent notes are included too and are labelled as internal in the document.
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Last updated 29 Aug 2026