Issues & support
Set up Intercom (support)
Connect Intercom to make two things searchable at once: support conversations (the full messenger thread, notes labelled) and your published Help Center articles. Read-only.
- In Intercom open Settings → Integrations → Developer Hub, create an internal app and copy its Access Token.
- Documents → Intercom, pick your data region (US, Europe or Australia) and paste the token.
- Choose access groups, Test, then Sync.
A token from one region does not work against another's API address — pick the region your workspace was created on. Conversations older than the sync window stay searchable once synced.
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Last updated 29 Aug 2026