Issues & support
Set up Gorgias
Connect Gorgias to make e-commerce support searchable — each ticket becomes a document with the full thread, internal notes labelled, tied to its customer, channel and assignee. Read-only.
- In Gorgias open Settings → You → REST API and copy the API key (the base URL on that page shows your domain).
- Documents → Gorgias, enter the domain (the acme in acme.gorgias.com), the account email the key belongs to, and paste the key.
- Choose access groups, Test, then Sync.
Gorgias rate-limits firmly, so a first sync of a large helpdesk takes a while — later syncs re-read only tickets whose updated stamp moved. Tickets already synced stay searchable past the sync bound.
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Last updated 29 Aug 2026