Issues & support

Set up ServiceNow (ITSM)

Connect ServiceNow to make your records searchable — each incident (or other table row) becomes a document with its description and comment journal, tied to the people it concerns. Read-only.

Use (or create) a read-only integration user with access to the tables you want.
Documents → ServiceNow, enter the instance (name.service-now.com), the username and password, and the tables (one per line; blank = incident — kb_knowledge brings in knowledge-base articles).
Choose access groups, Test, then Sync.

Closed records keep their resolution (close notes) in the document — usually the most valuable part.

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Last updated 29 Aug 2026