Reference

Frequently asked questions

Short answers to the things people ask first.

Does it use my documents to train an AI?

No, in any configuration. Your documents are indexed inside your deployment so the assistant can retrieve and cite them at answer time. A self-hosted deployment can generate answers on a self-hosted, open-weight AI model, so nothing leaves your server at all; deployments using the Naxis AI service send only the question and the permitted excerpts, under zero-retention terms, and your content is not used to train anything.

Where does my data live?

On a self-hosted deployment, everything stays on your server. On a managed deployment, it’s held by Naxis under a data-processing agreement. Either way you can export or erase it from Settings → Security & privacy.

Can it make things up?

It’s built not to. Answers come only from your connected material and carry citations; when the answer isn’t there, it refuses rather than guesses.

Which AI does it use?

The happiest path is fully yours: a self-hosted deployment running a self-hosted, open-weight AI model on your own hardware. The alternative is the Naxis AI service, an enterprise-grade AI run by Naxis under a data-processing agreement with zero-retention terms. Either way you never enter an API key or configure a model; the assistant is ready to answer as soon as your content is connected.

Do I have to manage updates or servers?

No. Updates install themselves in a window you control, after a backup, with automatic rollback. Managed deployments are maintained entirely by Naxis.

Can people use it without a login?

Everyone answers within their own access, so they sign in — on the web, or by linking a messaging app to their account with a one-time code. This is what keeps answers scoped to what each person is allowed to see.

What formats can it read?

Common document and office formats, plus content from cloud drives, mailboxes, websites, databases and business systems. Connect a source and the assistant indexes what it finds.

Something is wrong and none of this helps.

Open Help in the assistant and use the red support button — a person reads every message. See Troubleshooting first for the quick fixes.